Timely CPS Response
When a child or group of children meets the legal criteria for an emergent response or is determined to be at "imminent risk" of harm, a worker must initiate a Child Protective Services (CPS) investigation and make face-to-face contact with the child within 24 hours of receipt of the report. During state fiscal year 2021, 98.1 percent of children in emergent reports were seen within 24 hours, 0.4 percentage points below the performance target.
A Child Protective Services (CPS) report meeting the criteria for a non-emergent response requires workers to initiate a CPS investigation or a CPS Family Assessment Response (FAR) and make face-to-face contact with the child within 72 hours of receipt of the report. During state fiscal year 2021, 98.5 percent of children in non-emergent reports were seen within 72 hours, 1.5 percentage points above the performance target.