Language Access at DCYF

Language access services are services that Department of Children, Youth, and Families (DCYF) use to bridge the communication barrier with individuals who cannot speak, understand, read, or write fluently in English.

The purpose of language access services is to provide clients with a preferred language other than English (PLOTE), access to DCYF programs and services in a timely manner. Language Access Services ensure accurate, timely, and accessible communication, in a culturally and linguistically appropriate manner. Language access services for DCYF programs are provided free to anyone who needs these services.

As an agency that receives federal and state funding, DCYF is required to provide communicative language support services. More importantly, it’s the right thing to do—language is how we are seen, heard, valued, and most importantly, connect.

Language Access Plan

The Language Access Plan is a framework for how DCYF ensures language access for all who use DCYF services. Learn more about the Language Access Plan.