Constituent Relations

Constituent Relations is a program within DCYF that provides a fair and courteous process for resolving and responding to constituent complaints or concerns about child welfare cases, foster homes, and child care programs. Constituent Relations also provides information about DCYF programs, policies, services, the dependency process, foster care licensing, child care licensing, and contracts.

Process to Resolve Concerns

  1. First attempt to resolve the complaint or concern at the lowest level by talking with the assigned worker or licensor. 
  2. If talking with the worker does not resolve the complaint or concern, then contact the worker’s supervisor.
  3. If the complaint or concern is not resolved with the supervisor, then contact the area administrator.
  4. If the complaint or concern is not resolved after contacting the area administrator, then contact DCYF Constituent Relations.

Contact information:

Phone: (360) 902-8060 or 1-800 723-4831

Email: ConstRelations@dshs.wa.gov

Office of the Family and Children’s Ombuds

Anyone may contact the Office of the Family and Children’s Ombuds (OFCO) if they have a complaint, or are unable to resolve a complaint with DCYF. The OFCO is an independent office within the Office of the Governor.

Contact information:

6840 Fort Dent Way, Suite 125

Tukwila, WA 98188

www.ofco.wa.gov

Phone: (206) 439-3870 or (800) 571-7321

TTY: (206) 439-3789

FAX: (206) 439-3877