FIRST Program

Maybe you don’t know about the FIRST Program?  The Department of Children, Youth and Families (DCYF) utilizes two (2) contractors to provide foster parent recruitment and support:

  • EWU’s Fostering Washington program serves eastern Washington
  • Olive Crest’s Fostering Together program serves all of western Washington

Both contractors provide services through the Foster Intervention, Retention and Support Services (FIRST) for licensed foster parents. 

FIRST representatives respond to your request for information or assistance within 12 hours, if your call is not answered immediately. FIRST services provide neutral third-party advice and information to foster parents when a complaint of child abuse or neglect, or a WAC licensing violation has been made about a foster home.  FIRST representatives are available through the toll-free phone number at 866-393-6186 to answer questions and help foster parents understand the investigation process and timeframes involved. They can talk with you over the phone, or meet with you in person to answer your questions. They are available to assist foster parents throughout the process while licensing staff complete their investigation.